Totally agree! Looking at human behaviour is very important. I think it’s also good for our own wellbeing too.

I can think of quite a few situations where if I would just listen, count to 10 then speak the outcome would have been a lot better. The nature of the conversation also plays a big part.

I think I have been in all the chairs to be honest. As a school librarian the job can be quite lonely so it is easy to fall into the hedgehog chair I suppose. This is something I am really working on and trying to change by connecting with other school librarians. It is difficult though as everyone is so busy. Also, exploring online which is how I stumbled on this forum. A great opportunity to link with others in the profession! Trying to be a giraffe with a sprinkle of dolphin!

Hello everyone, I totally agree first impressions in the school library is very important with students and staff. Without a doubt the greatest challenge is to get pupils to listen however, there are times when my patience runs thin and there might be a bit of shouting. I seek to follow Bill Rogers approach: Positive Correction, Prevention, Consequences, Repair & Build. Here he is in action: http://YouTube.be/KTxGXiuLgb4 I think the main thing is to try to manage my emotions and to always remind myself that I am the adult in the room.